STAYPOCKET PRIVATE LIMITED ("NapTapGo", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices available to you when you use our website or book our services.

By using our website or making a booking, you acknowledge this Privacy Policy. Where required under applicable law, we collect and process your personal data based on your consent or other lawful grounds.

Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Guest Details
• Booking Details
• Postal Address (where applicable)
• Payment Status (We do not store your debit card, credit card or banking details.)
• IP Address
• Device Information
• Browser Information
• Cookies
• Location Information (only where required and with your permission)

How We Use Your Information

We use your information to:

• Process and confirm your booking.
• Send booking confirmations, invoices and payment receipts.
• Share check-in and check-out details.
• Verify your identity where required.
• Provide customer support.
• Improve our products, services and website.
• Prevent fraud and misuse.
• Comply with applicable legal and regulatory requirements.

If you have provided your consent, we may also send promotional offers, discounts, newsletters and updates through WhatsApp, SMS and Email. You may withdraw your consent at any time.

Booking Communications

Even if you choose not to receive promotional messages, we may still send service-related communications necessary for your booking, including:

• Booking Confirmation
• Payment Confirmation
• OTP Verification
• Booking Updates
• Check-in Instructions
• Check-out Reminder
• Invoice
• Customer Support Messages

These communications are necessary to provide the services requested by you.

Who do we share your data with

We may share your information only where necessary with:

• Payment Gateway Providers
• Hotel Management Systems
• SMS & WhatsApp Service Providers
• Email Service Providers
• Cloud Hosting Providers
• Analytics Service Providers
• Government Authorities or Regulatory Authorities where required under applicable law.

We do not sell, rent or trade your personal information to third parties.

How we use cookies

Our website uses cookies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Enhance your booking experience.

You may disable cookies through your browser settings. However, certain features of our website may not function properly.

Your rights relating to your data

Subject to applicable law, you may:

• Request access to your personal data.
• Request correction or update of inaccurate information.
• Request deletion of your personal data where legally permitted.
• Withdraw your consent for promotional communications at any time.
• Raise a complaint regarding the processing of your personal data.

How long will we retain your information or data?

We retain your personal information only for as long as necessary to:

• Provide our services.
• Complete and manage your booking.
• Comply with legal obligations.
• Resolve disputes.
• Maintain accounting and audit records.

Once no longer required, your information will be securely deleted or anonymised where applicable.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, disclosure, alteration or loss.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

Children's Privacy

Our services are intended for individuals aged 18 years or above.

If we become aware that personal information has been collected from a child without the required legal basis, we will take appropriate steps to delete such information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the revised Last Updated date.

Privacy Contact & Grievance Redressal

If you have any questions, requests, concerns or complaints regarding this Privacy Policy or the processing of your personal data, please contact us through our Contact Us page or using the details below.

Contact Us:
https://www.naptapgo.com/contact

Email:
regulatory@naptapgo.com

Phone:
+91 7428190095

We aim to respond to all privacy-related requests within 30 days, subject to applicable laws.