Booking FAQs
What is the size of a pod?
Each pod is approximately 7 ft in length and 4.5 ft in width, similar to the size of a queen-size bed. Pods are designed to provide a comfortable and private sleeping space with lighting, charging points, and ventilation.
Are children allowed?
Yes, children are welcome. Children up to 7 years of age can stay free in the room with parents. For children above 7 years, a separate reservation is required.
Is the property secure?
Yes, guest safety is a priority at Naptapgo. Our properties are equipped with: -> CCTV surveillance in common areas ->Secure access control ->Reception assistance ->Individual pod privacy shutters
Is Aadhaar or ID required at check-in?
Yes, a valid government ID (such as Aadhaar, passport, or driving licence) is required for all guests. Hard copies are not required — our front office team will simply take a photograph of the ID and upload it during check-in.
Are couples allowed?
Yes, couples are allowed. Both guests must be 18 years or older and must present a valid government ID at check-in as per local regulations.
What are the prices for staying?
Prices vary depending on the city, date, and demand. You can check the latest prices and availability directly on our booking page or travel platforms.
How do I find the property? (Directions)
The exact location will be shared in your booking confirmation message. You can also easily find us by searching the hotel name along with the city name on Google Maps.
Can I enter late at night?
Yes. Our front office operates 24 hours at all properties. Guests can check in or enter the property at any time of the day or night.
Do you have a lift?
Some of our properties have elevators while others may have stair access depending on the building structure. This information is mentioned in the property details during booking.
Are washrooms clean? Are they attached?
Cleanliness is a key focus at Naptapgo. All washrooms are regularly cleaned and maintained to high hygiene standards. Some room categories offer attached washrooms, while others have modern shared washrooms located nearby.
Is outside food allowed?
Yes, outside food is allowed in designated areas. However, eating inside pods or pod rooms is not permitted to maintain cleanliness and hygiene for all guests.
Do you have food vending machines?
Yes, selected properties provide food and beverage vending machines for quick snacks and drinks. However, eating inside pods and pod rooms is not allowed.
Can I take luggage inside the pods?
Luggage can be taken inside pod rooms. However, luggage is not allowed inside individual pods due to space constraints. Each pod guest is provided with a secure personal luggage locker to store their belongings safely.
Can I leave my luggage at the hotel and collect it later?
Yes. All our properties have luggage storage facilities where guests can leave their bags and collect them later. At some properties, a small storage charge may apply. Guests are advised to call the property reception in advance for details.
Till what age are children allowed to stay free?
Children up to 7 years of age can stay free when sharing the room with parents. For children above 7 years, a separate reservation is required.
Is hot water available?
Yes. All Naptapgo properties are equipped with hot water in the washrooms for guest comfort.
Do you provide a hair dryer and iron?
Yes. Hair dryers and ironing facilities are available in the common areas for guest use.
Do you have a microwave, cutlery, or refrigerator?
Yes. Microwave, cutlery, and refrigerator facilities are available in the café or common area for guests to use.
Are toiletries like shampoo, soap, and handwash provided?
Yes. All washrooms are equipped with basic toiletries, including shampoo, soap, and handwash.
Is the hotel pet friendly?
No. Pets are not allowed in Naptapgo properties.
Can I talk on the phone inside the hotel?
Yes, you may use your phone within the hotel. However, phone calls inside pods are not allowed as it may disturb other guests. We provide a lounge/common area in all hotels where guests can comfortably make calls.
Does the hotel have a restaurant?
Naptapgo does not operate a full-service restaurant. However, we provide 24-hour food vending machines offering a variety of items including: ->Breakfast options ->Lunch and dinner meals ->Snacks ->Soft drinks ->Chocolates and other quick bites
Is the pod comfortable for tall people?
Pods are 7 feet long, which comfortably accommodates most guests.
Is the pod ventilated?
Yes. All pods are air-conditioned and well ventilated to ensure a comfortable stay.
What is complimentary with the stay?
Your stay includes the following complimentary amenities: ->2 bottles of drinking water per person for every 24-hour booking ->One disposable towel per person per day ->Clean bedding ->High-speed WiFi ->Charging points inside pods ->Reading lights ->Air-conditioning
Is it only for Solo Travellers?
No, it is not only for solo travellers. NAPTAPGO offers different room types across its properties, including single-bedded, double-bedded, and four-bedded options.